Update: April 8, 2022
North Okanagan Hospice Society's Response to COVID-19
Hospice House in Vernon continues to operate at full capacity. We are working every day to continue to deliver high quality end of life care for the residents of North Okanagan.
The BC Ministry of Health and Provincial Health Officer are allowing visitations at long-term care and assisted-living sites, which includes the North Okanagan Hospice Society.
The following are our Visiting Guidelines which have been implemented in response to the COVID-19 Pandemic and have been developed and updated under the direction of the BC Ministry of Health.
Active screening protocols for all visitors, staff, and volunteers remain in place and frequent cleaning and disinfecting of high touch objects and surfaces is being adhered to.
Due to public health orders, please note the following:
When you Enter Hospice House
- All visitors are required to sign in and leave their contact information for contact tracing if needed.
- A Complete screening for COVID-19 will be done. *If a visitor does not pass a screening for COVID-19, they will not be allowed to enter Hospice House.
- Upon admission, all visitors will be asked about their vaccination status.
- At this time, regardless of vaccination status, visitors are required to wear a medical mask at all times in all areas of the house including the resident's room.
- Visitors who have not received both vaccinations, or do not want to provide their vaccination status, must go directly to the resident's room and stay in the room. They do not have access to other common areas of the House.
- Unvaccinated Visitors must use their resident's washroom and not the public washrooms.
- All visitors must sanitize hands when entering the House and a resident's room.
- Physically distance (2 meters) from staff, volunteers, other residents, and visitors.
- Move directly to and stay in visiting space.
Where to Visit
- Resident Room.
- Vaccinated Visitors may visit with residents in the Living Room and Dining Room areas. These areas are sanitized between uses. Medical masks are required.
- The Garden is open for outdoor visits.
- No window visits are allowed.
We want to help our residents and their loved ones to stay connected as much as possible keeping the safety of everyone in mind. Please encourage additional family members and friends to stay in touch by scheduling a phone, video chat (FaceTime, Skype) visit or send an email. Please let us know how we can help coordinate this for you.
- Visiting hours are from 12:00 to 4:00 pm daily.
- For visits outside of these hours, please arrange with the care staff as the main entrance remains locked and there will not be a volunteer covering the front reception.
- Visitors are welcome to stay as long as they want!
These Visiting Guidelines keep our residents, visitors, staff and volunteers safe. If visitors cannot or will not follow the above guidelines, the Registered Nurse on duty or the Care Team Leader will determine if the visitor can continue to visit or will be asked to leave.
Abusive behavior will not be tolerated in our respectful workplace. The Visitor complaint process is noted below.
Please note that the above visitor guidelines can change on short notice due to Public Health directives. Updates will be posted here.
*NOHS follows the Complaint Resolution Process set out by the Interior Health Authority
If you have concerns about the Visiting Guidelines, please talk to our Care Team Leader. Outside of office hours, our Care staff will forward complaints to the Care Team Leader or Designate.
Leslie Murphy, RN, Care Team Leader
North Okanagan Hospice Society
Phone: 250-503-1800 ext. 108
E-mail: [email protected]
Office hours: 8:30 am - 3:30 pm PST; Monday-Friday, excluding statutory holidays.
If we do not resolve your concerns, you may contact:
IH Patient Care Quality Officer
Interior Health Patient Care Quality Office
505 Doyle Avenue Kelowna, BC V1Y OC5
Phone: 1-877-IHA-2001 (1-877-442-2001)
E-mail: To send an email post this link in your browser: https://www.interiorhealth.ca/...
Office hours: 8:30 am - 4:30 pm PST; Monday-Friday, excluding statutory holidays.
Other Important Notices:
Deliveries need to take place during our daily visiting hours between 12:00 and 4:00 PM.
- Visitors may bring in packages essential or necessary for the residents well being.
- These types of packages include food, clothing, and treasured personal or cultural items.
- Non-food items should be disinfected with Accel Wipes (if possible) before being brought into a resident's room (ie. wipe down a vase of flowers or the outside of a plastic container).
- Deliveries must not interfere with the continued care and comfort of our residents.
- If Care staff are concerned about the number or type of packages that are being delivered, the Care staff can review with the Care Team Leader whether the items are of an essential nature.
We appreciate all donations to Hospice. Please note the following options:
To make your donation, please go to the front entrance of Hospice House.
- Monday – Friday, 9:00 AM – 12:00 PM: Call Jen Pace, Financial Officer at 250-503-1800 ext 103. She will greet you at the front door to accept your donation.
- Every day, 12:00 PM – 4:00 PM: A volunteer will be at the front desk to accept your donation.
- All other times: Please press the buzzer at the front door, and staff will assist you as soon as they are able.
- Donate online by clicking HERE: nohs.ca/how-can-i-help/donations
Volunteering at Hospice:
- At this time, all NOHS volunteers are required to be fully vaccinated.
- To learn more about how to become a volunteer, visit our volunteer webpage HERE or contact [email protected].
We want you to know that our priority is to ensure the safety of our residents, visitors, volunteers and employees while continuing to provide excellent care and services. Our staff appreciate your understanding and cooperation in helping us deliver safe care to you and your loved one. As always, thank you for entrusting us with the care of your loved one. It is truly an honor and our privilege.
For other sources of information on COVID-19, visit:
- Interior Health Authority
- BC Centre for Disease Control
- BC Ministry of Health
- Government of BC Restart Plan
- Public Health Agency of Canada