Strategic Framework


The North Okanagan Hospice Society has been providing excellence in palliative care and end-of-life services in the North Okanagan since 1984. For over 35 years, we benefitted from financial support from Interior Health Authority and fantastic support from the community in terms of fundraising, donations and volunteers.

In 2022, a newly minted Strategic Plan was developed which focuses on how we develop and sustain our long-term financial, physical, and human resource needs necessary to not only continue our current level of support for the community, but also expand our services to ensure that we will be able to provide quality seamless palliative end-of-life care which meets our community needs in a manner of their choosing.

This Strategic plan has been developed in a very objective, thoughtful, transparent and inclusive manner. It is both practical and aspirational. It is our roadmap to a bigger and brighter future. Importantly, it will also allow us to measure our progress as we move forward and have a better handle on the performance and health of the NOHS.

Our five Strategic Priorities are:

#1 Sustainable Funding
Develop a funding strategy that considers all current sources and ensure sustainable stewardship to reach our goals.

#2 Engaged and expert staff and volunteers providing excellent care
Develop staff and export educational programs to caregivers, healthcare professionals and the public to facilitate better outcomes for clients and their families.

#3 A palliative care service hub
Be a center of excellence in care for people with a life limiting illness and their loved ones along their end-of-life journey.

#4 Well known in the community
Communicate and engage the community to raise awareness of NOHS services which will assist them in accessing the health system from diagnoses to end-of-life and bereavement care.

#5 Robust IT System
Create information systems that will allow our staff, clients, visitors, partners and donors to fully engage with NOHS effortlessly and effectively.

To learn more, download our Strategic Framework document HERE.

To learn about how the public informed this Strategic Plan though a Public Information Session that took place on September 8th, please see the summary full size illustration found HERE.