Core Strategic Focus

Quality end-of-life-care

  • Relieve suffering and improve quality of life through skilled and compassionate care
  • Value the right to choice; care is provided according to client preferences
  • Staff and volunteers commit to continuous learning
  • Each discipline on the care team is dedicated to a standard of care based on the best available evidence

Advocacy and communication

  • Increase awareness of hospice palliative care
  • Promote access to quality care through compelling stakeholder communications

Employee and volunteer engagement

  • Create an environment where staff and volunteers feel supported and empowered
  • Commit resources to training and professional development in support of a highly skilled and well informed team
  • Celebrate collective accomplishments as well as individual contributions

Operational excellence

  • Effectively manage and improve operations, including development of policies and procedures
  • Commit to developing sound corporate strategies
  • Measure and report results to monitor progress towards operational excellence

Financial sustainability

  • Manage and steward financial resources with fiscal integrity
  • All financial practices will be undertaken ethically
  • Fundraising and contract arrangements will be consistent with the values and goals of NOHS
  • Planning and asset management will provide for current and future needs